Payment policy

Welcome to Zlixy. We’re committed to providing a seamless and secure shopping experience. Below, you’ll find our Payment Policy, which explains how we handle payments for your orders.

Accepted Payment Methods

During the checkout on our website, you can select the following secure payment methods:

• American Express
• Visa
• Apple Pay
• Mastercard
• Google Pay
• Maestro
• Stripe
• PayPal

Payment Security

Your security is our priority. We implement the following measures to protect your payment information:

• SSL Encryption: All payment data is encrypted using Secure Socket Layer (SSL) technology during transmission.
• PCI DSS Compliance: Our payment processing systems comply with Payment Card Industry Data Security Standards.
• Fraud Detection Systems: We employ advanced fraud detection tools to monitor transactions and protect against unauthorized charges.
• No Storage of Full Credit Card Details: Complete credit card information is not stored on our servers.

Order Processing & Billing

Order Confirmation: After your order is placed and payment is processed, you’ll receive an email confirmation with your order summary, payment receipt, and shipping details within 1 hour.

Billing Information: Please ensure your billing information (full name, billing address, and payment details) is accurate when making a purchase. This helps us process your order smoothly and prevent fraud.

Authorization Holds: When you place an order, we may place a temporary authorization hold on your credit card. This is not an actual charge but reserves the funds for your purchase. The hold will be released if the order is canceled or will convert to a charge when the order ships.

Currency

All prices on Zlixy are listed in United States Dollars ($). If you’re making a purchase from outside the United States, please note that your bank may charge a currency conversion fee.

Refunds & Disputes

If you have any questions or concerns about your payment, don’t hesitate to contact our customer support team. For our full return and refund policy, please visit our Refund Policy page.

If you notice an unauthorized transaction or believe there’s an error with your order, please contact us immediately at Info@zlixy.store.

Payment Processing Timeline

• Credit/Debit Cards: Processed immediately at checkout
• Apple Pay: Processed immediately at checkout
• Refunds: Processed within 10 business days after approval

Payment Issues

If you encounter any payment processing issues or have questions about a charge, reach out to us at Info@zlixy.store. Our support team will be happy to assist you.

Common payment issues and solutions:

• Declined Card: Check your card details, available balance, and try again or use a different payment method.
• Payment Not Going Through: Ensure your billing address matches your card’s registered address.
• Unexpected Charges: Contact us immediately with your order number and details of the issue.

Installment Options

At this time, we do not offer installment payment options. All purchases must be paid in full at checkout.

Gift Cards and Store Credit

We currently do not offer gift cards or store credit. All purchases must be made using the payment methods listed above.

Contact Us

Store Name: Zlixy
Business Address: 30 Elsie Dr, Manchester, CT 06042, United States
Phone number: +1 (341) 212-4796
Email: Info@zlixy.store
Business Hours: Monday to Friday 9:00 AM – 5:00 PM (GMT-05:00, EST)
Order Cut-off Time: Orders placed before 5:00 PM EST are processed same-day